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Privacy Policy

In this policy the terms 'we', 'us' and 'our' refer to Massey University Library as the owners of this website. The terms 'you' and 'your' refer to the user or viewer of our website.

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will be used strictly in accordance with this policy.

We may change this policy from time to time by updating this page. You should check from time to time to ensure that you are happy with any changes. This policy is effective from 30th October 2016.

What we collect

We may collect the following information, should you choose to provide it to us:

  • full name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

In addition, by automated means, we may collect the following non-identifying information:

  • The internet address of the browser you are using
  • Your internet server address
  • Your domain name
  • Your IP address
  • The date, time and duration of your visit to our website
  • The pages you accessed and the documents you downloaded
  • The previous site you visited
  • The type of web browser software you are using

What we do with the information we collect

We collect this information in order to understand your needs and to provide you with a better service. In particular we use it for:

  • Internal record keeping.
  • Improvement of our products and services.
  • Emailing to you, using the email address which you have provided, promotional material about new products, special offers or other information which we believe may interest you.
    You may opt out of receiving such communications at any time
  • Emailing you about items about which you have asked to be kept informed. You can unsubscribe from these emails at any time


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have physical, electronic and managerial procedures designed to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small computer file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual and personalise your content.

We use traffic log cookies to identify which pages are being used. This helps us to analyse data about web page traffic and to align our website with user needs and preferences. We use this information for statistical analysis purposes only, and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or to any information about you, other than information that you specifically choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may, however, prevent you from using all features of our website.

Links to other websites

Our website may contain links to other websites of interest or relevance. However, please note that we have no control over these other websites, and we cannot therefore be responsible for the protection and privacy of any information which you provide whilst visiting the websites. Other websites are not governed by this privacy statement. You should exercise caution and look at the privacy statements of other websites before releasing personal information to them.

Controlling your personal information

We will not make any of your personal information available to third parties unless we have your explicit permission, or are required by law, to do so.

You may at any time request details of any personal information which we may hold about you.

If you believe that any information we are holding about you is incorrect or incomplete, please contact us. We undertake to correct any information that is erroneous.

Other privacy issues

If you believe that anything appearing on this site breaches your privacy, please contact us with details. We will investigate, and take remedial action where appropriate.

Contacting us

To lodge all requests, questions or concerns, please use the Contact page on this website. We aim to respond to you within two working days.